At Crafts of Persia, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This refund policy outlines the conditions and process for returning any product purchased from our store.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return request must be made within 3 days of the delivery date.
  • Proof of purchase (receipt or order number) must be provided.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized products.
  • Items that have been used, altered, or damaged after delivery.

Return Process

  1. Initiate a Return: Contact our customer service team at support@craftsofpersia.com within 3 days of receiving your item to request a return. Please include your order number and reason for the return.
  2. Receive Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.
  4. Ship the Item: Ship the item to the return address provided. Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the item is returned safely.

Refunds

Inspection and Approval: Once we receive your returned item, it will be inspected to ensure it meets our return conditions. We will notify you of the approval or rejection of your refund.

Processing Time: If approved, your refund will be processed within 10 business days. The refund will be applied to your original method of payment.

Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts not due to our error).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at support@craftsofpersia.com.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@craftsofpersia.com. Provide detailed photos of the damage or defect, and we will arrange for a replacement or refund.

Contact Us

For any questions or concerns regarding your return or refund, please contact us from this page.